Returns & Exchanges
- Returns and exchanges are accepted within 30 days of order arrival to customer.
- Shipping fees are not covered for merchandise without damage or shipped incorrectly.
- Clothing that has been washed or worn will not be accepted for return.
- Music, media and accessories must be unopened, unused, and in condition as received.
Use original packaging (if possible) to return your item(s) to the following address:
Monstercat Collections Returns
c/o Transaction Heroes
Unit 5 - 3511 Viking Way
Richmond, British Columbia,
How long will it take for my Return/Exchange to be processed?
Once your returned package has reached our warehouse please allow up to 8 business days for it to be processed through our returns department. A representative will be in contact with you (via the email address used to place your order) to provide further details.
Make sure to use a shipping method with tracking and hold onto your tracking number when you return the items. We cannot be held responsible for any returned merchandise unless you have obtained proof of delivery.
Can I get a pre-paid return shipping label?
Shipping fees are only covered for products that arrived damaged or shipped incorrectly. Please email firstname.lastname@example.org with an explanation of defect and include photo and/or video of damaged or incorrect item to receive a pre-paid shipping label via email for your return.
If you have received a return shipping label, make sure you send your item(s) back within 2 weeks from receiving your return shipping label or your return shipping label will become invalid.
What if the exchange item I want is out of stock?
Due to high demand and varying stock levels, if we are unable to offer exchanges because a specific style or size has sold out, you may return the original item.
When will I see my refund?
In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card. Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance. This time frame may vary from one financial institution to another.