When will I get my order confirmation?
Order confirmations are automatically sent to the email address used to purchase at the time your order is complete.
Your confirmation email will include:
- Line detail of the items ordered
- Shipping and billing address
- Shipping method selected
- Digital download links (if applicable)
If you have not received your order confirmation within a few minutes of a successful order, please check your junk or spam folders and make sure your email address was entered correctly.
If the confirmation email is still not found in your inbox and/or you may have entered your email address incorrectly, please email us at firstname.lastname@example.org and we would be happy to look into it for you and get it fixed.
When will my order ship?
If the items are not on pre-order, most orders are fulfilled within 2 business days of the order being placed online.
Multiple unit orders will not ship until all items are available in stock.
You will receive an automatic shipping confirmation at the time your order is shipped that includes your tracking number.
Please note: tracking numbers can take up to 48 hours to update to its next scan location and not all shipping methods have step by step tracking.
Unfortunately, we are not able to upgrade a shipping method once an order has been placed.
What are the estimated transit times for orders after they have been shipped?
Our orders are shipped out of warehouse located in British Columbia, Canada.
Canadian customers should expect a transit time 4-7 business days from the date you receive your ship confirmation.
US customers should expect a transit time 9-11 business days from the date you receive your ship confirmation.
International customers should expect a transit time of 9-16 business days from the date you receive your ship confirmation.
Please note: A substantial transit time is expected for international orders due to transit time and processing through customs. If you do not receive your package in 6 weeks, please be sure and check with your local sorting/postal office to ensure they’re not holding the package or that it’s not being held in customs.
Nearly every shipment that crosses an international border is subject to the assessment of duties and taxes determined by each country.
It is important to note that all taxes and duties are at the responsibility of the purchaser. We do not have the ability to mark packages as having "No Commercial Value" in order to reduce potential duties due.
If you have questions about your order location after it has arrived to your country, we recommend contacting your local postal service for updates.